Help

If you cannot find the answer to your query within the Help pages, or if you have anything to ask or tell us, please feel free to contact us.

You can get in touch with us by e-mail, letter or phone at any time by clicking on the Contact Us link at the top of the screen; alternatively click here to contact us now.

How can I view the products and special offers?

 
Our products are available online for our customers and retail club members.  If you have an account with Soho Cash and Carry or if you are a Retail Club Member then We should have issues you with an account number and password to access the products and special offers on the site.
 
I am a Retail Club Member and I don’t have an Account Number or password to log into the site
Please contact our head office and we will issue you with an account number and password to access the site
 

My Login Details don’t work

 
Please contact our head office and we will issue you with a new account number and password to access the site.
 

How do I log off?

 
When you navigate away from the page or close your internet browser you will automatically be logged off
 

How do I become a retail Club member?

 
Please contact our head office and we will inform you of the benefits of becoming a Retail Club member and see if you are eligible.
 

What do I need to provide to become a member?

  • Copy of Directors Passport
  • Copy of company utility bill (no more than 3 months old)
  • Copy of residential utility bill (no more than 3 months old)
  • Vat certification
  • Company registration certificate copy (if you are a limited company or limited partnership company)
  • References from two suppliers

Delivery terms and Conditions

  • National delivery available
  • 70 cases minimum order
  • No special promotional products delivered
  • Only products ordered on line will be delivered
  • Delivery within 3 working days between 9am and 5pm
  • Depot Collection

Trading Times

  • Mon to Friday 9am to 6.30pm     
  • Saturday 9am to 5.30pm
  • Sunday 10am to 2pm